Terms of service
Terms of Service
Effective date: July 20, 2026
OVERVIEW
This website is operated by TailNook. Throughout the site, the terms “we,” “us,” and “our” refer to TailNook.
By visiting our website or purchasing a product from us, you agree to these Terms of Service. If you do not agree, you should not use the website or place an order.
1. ELIGIBILITY
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to make a purchase through this website.
You may not use our products or website for unlawful or unauthorized purposes.
2. PRODUCTS AND INFORMATION
We make reasonable efforts to display product descriptions, specifications, prices, and images accurately. Product colors and appearance may vary slightly depending on screens, photography, manufacturing updates, and supplier variations.
We may update product information, prices, or availability without prior notice. We may also discontinue a product at any time.
3. ORDERS AND PAYMENT
All prices are displayed in United States dollars unless otherwise stated.
Payment must be completed using one of the payment methods available at checkout. Submitting an order does not guarantee acceptance.
We may refuse or cancel an order because of suspected fraud, pricing errors, inventory problems, shipping restrictions, or inaccurate customer information. If payment has already been collected for a cancelled order, the applicable amount will be refunded.
4. SHIPPING
Shipping destinations, processing times, delivery estimates, tracking, and address requirements are described in our Shipping Policy.
Delivery dates are estimates and may be affected by carriers, suppliers, weather, holidays, or other circumstances outside our reasonable control.
5. RETURNS AND REFUNDS
Returns, refunds, cancellations, damaged items, and exchanges are governed by our Refund & Return Policy.
Nothing in these terms limits any mandatory consumer rights that apply under applicable law.
6. THIRD-PARTY FULFILLMENT
Some products may be stored, processed, or shipped by third-party suppliers and fulfillment partners.
Packages may arrive separately, and packaging may vary. TailNook remains responsible for assisting customers with eligible order, delivery, refund, and product issues.
7. ACCEPTABLE USE
You may not use the website to:
• Violate any applicable law
• Submit false or misleading information
• Infringe intellectual property rights
• Transmit malware or harmful code
• Attempt unauthorized access to the website or related systems
• Interfere with website security or operation
• Conduct fraudulent purchases or payment disputes
We may restrict access or cancel orders connected to prohibited activity.
8. INTELLECTUAL PROPERTY
Website content created or owned by TailNook, including text, branding, graphics, and website design, may not be copied, reproduced, sold, or commercially exploited without permission.
Third-party trademarks and product materials remain the property of their respective owners.
9. THIRD-PARTY SERVICES AND LINKS
The website may use or link to third-party services, including Shopify, PayPal, fulfillment providers, carriers, and application providers.
Your use of third-party services may also be governed by their own terms and privacy policies. We are not responsible for third-party websites that we do not control.
10. DISCLAIMER
We aim to keep the website available, accurate, and secure, but we do not guarantee uninterrupted or error-free access.
Products and services are provided subject to applicable warranties and consumer protection laws. We do not exclude warranties or rights that cannot legally be excluded.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, TailNook will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.
This limitation does not apply where liability cannot legally be excluded or limited.
12. INDEMNIFICATION
You agree to indemnify TailNook against reasonable claims or losses arising from your unlawful use of the website, your violation of these terms, or your infringement of another person’s rights.
13. SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
14. TERMINATION
We may suspend or terminate access to the website if these terms are violated. Obligations incurred before termination will continue where applicable.
15. GOVERNING LAW
These terms are governed by the laws of the Republic of Korea, without limiting any mandatory consumer protections that apply to customers in their place of residence.
16. CHANGES TO THESE TERMS
We may update these Terms of Service by publishing a revised version on this page. Continued use of the website after an update constitutes acceptance of the revised terms.
17. CONTACT
Questions about these Terms of Service may be submitted through the Contact Us page on TailNook.