Shipping policy

Shipping Policy

Last updated: July 20, 2026

Shipping Destinations

TailNook currently ships only to addresses within the United States.

Shipping Cost

Standard shipping is free for all eligible orders.

Processing Time

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery is 8–15 business days after the order has been dispatched. Including processing time, most orders are expected to arrive within approximately 9–18 business days after the order is placed.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, severe weather, holidays, supplier delays, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Tracking updates may take 2–5 business days to appear after dispatch.

Split Shipments

Orders containing multiple items may be shipped separately and may arrive on different dates. You will not be charged additional shipping fees for split shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.

We can attempt to update an address before processing begins, but address changes cannot be guaranteed after an order has been processed or shipped.

Delayed Orders

If we are unable to ship your order within the stated timeframe, we will notify you and provide a revised estimated shipping date. You may accept the delay or cancel the affected order for a full refund.

Lost or Damaged Packages

If tracking shows no movement for an extended period, or if your package arrives damaged, contact us through our Contact Us page with your order number and supporting photos when applicable.

We will review the shipment with the supplier or carrier and provide an appropriate resolution.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier first. If the package is still missing, contact us so we can review the case.

Contact

For shipping questions, please contact us through the Contact Us page on TailNook.