Shipping policy
Shipping Policy
Last updated: August 13, 2026
Thank you for shopping with TailNook. We currently ship orders within the United States only.
Shipping Cost
We offer free standard shipping on all U.S. orders.
There is no minimum purchase requirement for free shipping.
Estimated Delivery Times
Delivery times vary depending on the fulfillment location of the product.
U.S.-Fulfilled Products
Products fulfilled from U.S.-based suppliers are generally estimated to arrive within:
2–5 days after your order is placed.
Overseas-Fulfilled Products
Some products are fulfilled by overseas suppliers and may take longer to arrive.
These products are generally estimated to arrive within:
14–16 days after your order is placed.
The estimated delivery window shown on each product page is the best reference for that specific product.
Order Processing
Order processing is included in the estimated delivery window shown on the product page.
We begin processing orders after payment has been successfully confirmed.
Orders placed during weekends, holidays, or periods of unusually high demand may require additional processing time.
Orders With Multiple Products
Products in the same order may be fulfilled by different suppliers.
As a result:
- tems may arrive in separate packages.
- Packages may have different tracking numbers.
- Items may arrive on different dates.
You will not be charged additional shipping fees if your order is delivered in multiple packages.
Tracking Information
When tracking information becomes available, it will be added to your order and provided through the contact information associated with your purchase.
Please allow time for tracking information to become active after the carrier receives the package.
Delivery Delays
Estimated delivery dates are not guaranteed.
Unexpected delays may occur due to circumstances outside our direct control, including:
- Carrier delays
- Severe weather
- High shipping volume
- Supplier processing delays
- Customs or transportation disruptions
- Incorrect or incomplete shipping information
If your order is taking significantly longer than the estimated delivery window shown at the time of purchase, please contact us so we can review the shipment status.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with household members or neighbors.
- Allow a short period of time in case the carrier marked the package as delivered early.
- Contact the shipping carrier using the tracking information provided.
If the package still cannot be located, contact TailNook and we will review the available shipment information with you.
Shipping Area
TailNook currently ships to addresses within the United States only.
We do not currently offer international customer shipping.
Contact Us
If you have questions about your order, shipping status, or delivery, please contact us through the contact information provided on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.