Refund policy
Refund & Return Policy
Last updated: July 20, 2026
At TailNook, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
Returns
You may request a return within 30 days after your order is delivered.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. You must also provide your order number or proof of purchase.
To start a return, please contact us through our Contact Us page. Do not send a product back without receiving return instructions from us. Returns sent without authorization may not be accepted. The return address may be different from the address shown on the original package.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos or video of the item
• Photos of the package and shipping label, when available
After reviewing the information, we may offer a replacement or refund at no additional cost.
Change-of-Mind Returns
For returns that are not caused by damage, defects, or fulfillment errors, the customer is responsible for tracked return shipping costs. Original shipping charges, if any, are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, used grooming or personal-care products cannot be returned for a change of mind. Gift cards and items marked as final sale are also non-returnable.
These exclusions do not apply when an item is defective, damaged, or incorrect.
Cancellations
Orders may be cancelled before processing begins. Once an order has been processed or shipped, cancellation is not guaranteed.
Exchanges
The fastest way to receive a different item is to return the original item, if eligible, and place a new order after the return is approved.
Refunds
We will notify you after reviewing your request or receiving and inspecting the returned item.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or PayPal may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.
In some cases, we may provide a refund or replacement without requiring the item to be returned. This decision is made at TailNook’s discretion based on the circumstances of the request.